Assistant Manager

Description NA Responsibilities NA Qualifications Must have experience in managing webchat operations. Manage the team and ensure all targets (SLAs/KPIs) are achieved, with strong focus on daily operational delivery. Support and guide the SME/Mentor to help them learn and perform better. Keep the team motivated and control issues like absenteeism and attrition. Identify opportunities to improve processes and drive improvements. Provide regular coaching and feedback to help team members improve …