Customer Support- Email Support Agent – Customer Escalations

Key Responsibilities: Customer Escalation Handling: Respond to customer escalations within 24 hours of the complaint being raised via email, providing timely and clear communication. Coordinating with Internal Teams: Liaise with relevant teams to understand the issue raised in the escalation and ensure a resolution is provided. Customer Communication: Act as a mediator between the customer and internal teams, updating the customer on the status and final resolution of their issue. Escalation Ma…