ESaaS - Salesforce Solution Lead

Description Role Overview Salesforce Solution Lead responsible for delivering Service Cloud solutions, translating business requirements into technical designs, and supporting architecture while managing development teams and ensuring successful end-to-end delivery. Responsibilities Key Responsibilities Design and implement Service Cloud solutions aligned to business needs Translate business requirements into technical designs (HLD/LLD) Implement Omni-Channel, Queue-Based Routing, and Skill-Bas…