Escalation Representative-Comm. Bank HO & Support-Customer Service

Description Grade-E0 Role- Customer Service Representative Job Description • Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. • Following up on cases and get it closed within defined TAT • Liaise with Department in resolving the cases. Requirements : • Has customer centricity (Keeps the Customer First) in all perspective • Has good communication skills (written a…