HR Operations Partner

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Vonage Human Resources

We help the company win in the marketplace. We are 'One HR' team focused on putting employee experience at the center of everything we do. We make working easier, simpler and more efficient. We are trusted partners who are data driven and solution focused. We are Subject Matter Experts, who co-create solutions, systems & processes with the business. We deliver 'Operational Excellence' in everything we do. We embed diversity, equity and inclusion best practices into all aspects of the employee lifecycle.

Why This Role Matters

The HR Operations Partner is a key part of the HR Operations team, supporting the delivery of efficient and accurate HR services across the employee lifecycle. This role is focused on day-to-day operational execution — ensuring HR transactions, contracts, and data are processed correctly and on time.

You will work closely with HR Business Partners, Total Rewards, and other Centers of Excellence to keep our people processes running smoothly and our HR systems accurate.

Fixed Shift: 2:30 PM – 10:30 PM IST | Monday – Friday This role operates on a fixed afternoon/evening shift to support our global HR operations. Candidates must be available and committed to these hours.

What You Will Do

HR Operations & Administration

Process HR transactions in our HRIS systems (UKG & SuccessFactors), including onboarding, offboarding, transfers, promotions, and organisational changes

Support the coordination of onboarding activities for new hires, liaising with managers, IT, and facilities as needed

Assist HRBPs with documentation for leave of absence (medical, parental, and statutory leaves)

Respond to routine employee and manager queries on HR operational processes and escalate where appropriate

Maintain accurate and up-to-date employee records in line with global policies and local regulations

Contract Management & Documentation

Prepare and send employment contracts, offer letters, and contract variations using e-signature platforms (e.g. Adobe Sign)

Maintain employee files and documentation in HR systems, ensuring accuracy and compliance

Support the end-to-end contract lifecycle from preparation through execution and filing

Invoice Processing & Financial Coordination

Process HR-related invoices for recruitment, training, benefits, and vendor services

Work with the Finance team to support invoice matching and approval workflows

Maintain accurate records of HR-related financial transactions and flag discrepancies

HRIS System Administration

Carry out system transactions and data updates in SuccessFactors and UKG accurately and promptly

Support data audits to ensure system accuracy

Assist in generating standard HR reports and management information as required

Query & Programme Support

Support the coordination of annual HR cycle activities including benefits enrolment, performance management, and compensation reviews