Lead Associate - Operations

 1-3 years Proficient in CSR24 and Applied EPIC applications, with expertise in ACORD25 Certificates of Insurance, ACORD27/28 Evidence of Property Insurance, Loss Runs, Endorsements, Policy Checking/Review, MVRs, and Renewals. Skilled in creating and updating templates, including assigning account manager names for streamlined operations. Accurately issue Certificates of Insurance (ACORD forms 24, 25, 27) using Applied EPIC and CSR24, ensuring compliance with client and carrier requirements. Enhance productivity in a night-shift environment by maintaining efficiency and accuracy under strict deadlines. Ensure adherence to quality benchmarks, efficiency targets, and deadlines to consistently deliver error-free outcomes. Conduct thorough policy reviews, manage template renewals, extract endorsements, and dispatch renewal certificates to clients promptly. Maintain and update Standard Operating Procedures (SOPs) to reflect regulatory changes and operational updates, ensuring process consistency. Provide effective troubleshooting and resolution of process-related queries, meeting defined turnaround times and quality standards. Handle customer inquiries related to policy coverage and premium calculations, ensuring high levels of client satisfaction. Deliver process-specific training for new hires and develop cross-training plans for internal teams on CSR24 and EPIC applications. Actively participate in team activities and initiatives to encourage a collaborative team approach. Adhere to the WNS values. Actively support the Leader, assisting team members through technical skills. Demonstrate proficiency Certificate of insurance on CSR24 Strong understanding of insurance fundamentals; accreditations considered an advantage. Skilled in managing issuance,(Policy, Certificates, Auto Id cards) renewals, and compliance-driven processes with accuracy and efficiency. Advanced MS Excel skills, including pivot tables, VLOOKUPs, formatting, and data alignment. Working knowledge of MS Word for documentation, reporting, and process manuals. Ability to create and maintain process maps, updated DPMs, and operational documentation. Excellent analytical and problem-solving abilities, with a proactive approach to issue resolution. Sound decision-making capability, leveraging customer history and process knowledge without over-reliance on manuals. Strong grasp of upstream and downstream processes to ensure seamless workflow integration. Excellent verbal and written communication skills, with the ability to articulate queries and responses clearly. Skilled in stakeholder communication, client engagement, and escalation handling. Ability to manage and resolve queries efficiently, ensuring timely and satisfactory outcomes. Effective time management and organizational skills to consistently meet strict deadlines. Commitment to delivering error-free outcomes with high attention to detail. Continuous improvement mindset, ensuring compliance with stand