Operations Oversight Specialist

Oversee incident and problem management processes to ensure timely resolution and minimize impact on operations. Manage outsourced service providers to ensure they meet performance and SLA s. Provide oversight on customer support and other operational functions to ensure high-quality service delivery. Ensure the organization remains compliant with regulatory guidelines such as EBA, DORA, RBI, MAS, NYDFS, BSP, and others. Extensively collaborate with internal teams to develop and implement opera…