Senior Associate, SAP Service Mgt

Responsibilities Define and Enforce Standards : Establish clear expectations for AMS Partner performance across incident, change, and problem management. Drive service resilience and reduce technical debt. Runbook Implementation : Define, implement, and govern standardized Runbooks to productize services across Zoetis' value chain, ensuring scalability and operational reliability. ITSM Optimization : Govern and enhance ITSM tools and processes in alignment with ITIL 4.0 principles to support fa…