About the role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role: We are looking for a Senior Manager, Global Technology Practices to join our Professional Services department. This is a Remote Global role, reporting to the Sr Director, Customer Success Engineering. The Senior Manager, Global Technology Practices is responsible for leading the team of Practice Architects who sit at the tip of the spear for Professional Services delivery.
This role owns the Plan, Design, and Implement (PDI) phases of the PDIOO lifecycle, the operational engine behind how PS engages on new, complex, and high-priority customer projects worldwide. This role serves a dual mandate: driving utilization through direct project delivery and scaling PS capability through practice development of the content, collateral, reference architectures, and delivery frameworks that enable the PS field to operate consistently and at quality across AMS, EMEA, and APJ.
What you’ll do (Role Expectations)
Lead and develop a globally distributed team of Practice Architects and Senior Practice Architects, providing direction, line management, and professional growth planning
Own the PDI phases of PDIOO across the Practice Architect team, ensuring delivery engagements are structured, technically rigorous, and executed to quality standards
Own the production and lifecycle of all practice content required to scale PS delivery in the field, including playbooks, solution guides, reference architectures, and enablement materials
Maintain sufficient depth across the product portfolio and zero trust architecture to engage credibly with Practice A