Spanish Conversational-AI Specialist

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures.

Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.

With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance.

At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.

About the Role

We are looking for a Spanish Conversational AI Operations Specialist to help us build and support voice AI agents serving customers in the United States.

This role combines two areas:

Testing and improving Spanish-language voice AI agents

Providing customer support for live deployments during US business hours (Pacific Time)

You will work closely with Product, Engineering, and Implementation/Customer teams to ensure our AI agents deliver a high-quality customer experience.

What You'll Do

[QA] Test Spanish voice AI agents and validate conversation quality

[QA] Review call recordings, transcripts, and AI interactions

[QA] Identify language, pronunciation, conversational, and workflow issues

[QA] Provide structured feedback to improve AI agent performance

[Support] Support a few dedicated customers through email, tickets, and operational requests

[Support] Troubleshoot basic issues and coordinate with internal teams for resolution

[Support] Track customer feedback and communicate product improvement opportunities

[Support] Help maintain a high-quality experience for live customers

What We're Looking For

Native or near-native Spanish proficiency (Mexican Spanish)

Strong written and spoken English

Excellent attention to detail and communication skills

Comfortable reviewing conversations and identifying issues

Customer-focused mindset with strong problem-solving & communication skills

Ability to work independently and manage multiple tasks

Nice to Have

Experience in QA, customer support, contact centers, or operations

Exposure to voice AI, conversational AI, chatbots, or customer service technologies

Experience working with US-ba