Aftermarket - Technical Support I

Location Details: Remote - Bulgaria

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Schedule: Department hours from 10:30am EEST until 1:30am EEST 7 days a week. Shifts will be within department hours which Includes weekend work. Flexibility needed to cover shifts within department hours based on business needs.

What you'll get to do... We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter.

Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time.

If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization.

Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues

Explain technical concepts in simple, straightforward language

Provide accurate updates, set expectations, and ensure a positive support experience

Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles

Escalate complex issues appropriately and document them clearly for higher-level teams

Process transactions, payouts, account updates, and ID verification in line with policy

Ensure accuracy and compliance when handling sensitive customer and financial information

Maintain detailed case documentation in Salesforce and other internal tools

Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work

Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge

Your experience should include...

Fluency in English is a requirement (Written & spoken)

1+ years of customer support or technical support experience

Strong communication skills and the ability to explain technical issues in simple terms

Experience using support tools such as Salesforce, Confluence, or similar platforms

Ability to follow structured procedures while handling a variety of customer and operational tasks

Comfort troubleshooting multi-step issues and learning new systems or technical concepts

Strong attention to detail and ability