Application Services Lead

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in India.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

The Application Services Lead role sits within Axi’s Technology department and is responsible for overseeing the delivery, support, and continuous improvement of applications that power critical business operations.

In this leadership role, you will manage a team of Application Services Engineers, ensuring application reliability, performance, and scalability across a global, high-availability environment. You will work closely with stakeholders across the business to optimise application functionality, drive operational excellence, and support the delivery of new products and services.

Your EDGE Assignment / You Will

Oversee the end-to-end delivery and support of business-critical applications across the organisation.

Ensure effective shift handovers across global time zones, supporting a 24/7 operational model.

Lead, mentor, and develop the Application Services team, fostering a high-performance culture.

Allocate resources effectively to meet service delivery and project demands.

Promote a culture of collaboration, accountability, and continuous improvement.

Ensure applications are maintained, patched, upgraded, and operating efficiently.

Manage and support integrations between applications and internal/external systems.

Oversee incident management, ensuring timely resolution of issues, service requests, and escalations.

Define and manage SLAs and KPIs related to application availability, performance, and user satisfaction.

Drive automation, enhancements, and optimisation initiatives to improve user experience and operational efficiency.

Ensure applications meet security, compliance, and data governance standards.

Stay informed on emerging technologies and industry trends, ensuring the team is equipped to support evolving business needs.

Collaborate with development, infrastructure, and business teams to ensure scalable and reliable application services.

Are you the one?

Proven experience in an Application Support / Application Services leadership role supporting business-critical systems.

Strong background in incident management, service delivery, and operational support within high-availability environments.

Preferred experience with Kubernetes, CI/CD, and DevOps practices.

Experience managing and mentoring technical support or application services teams.

Solid unde