Associate Application Reliability Engineer

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.

Overview

The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high-quality experience for our clients while maintaining operational excellence across the platform. In this role, you’ll sit at the center of the organization, partnering closely with engineering, product, and client-facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements. This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to gain end-to-end Ad-Tech platform exposure, act as a key cross-functional connector, and make a direct impact on client satisfaction and operational efficiency while contributing to the long-term success of the organization.

Responsibilities

Provide platform-wide technical support and deliver solutions for internal stakeholders

Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs

Execute operational tasks (client setup changes, configuration updates)

Assist in incident investigation and RCA with guidance

Perform data validation, basic analysis, and troubleshooting

Collaborate with Engineering for issue resolution and fix validation

Contribute to documentation, SOPs, and knowledge base updates

Support R&D initiatives (~20%) through execution (scripts, analysis, testing)

Use and maintain existing scripts/tools to improve efficiency

Coordinate with cross-functional teams for ticket follow-ups and updates

Education & Requirements

Education:

Preferred: Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines

Bachelor’s degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure

Experience:

2–3 years of experience in customer application escalations, technical solutions, or customer-facing support roles

Experience working with AdTech platforms or technical product support environments is highly preferred

Technical S