Associate Sales Support Specialist - US Shift

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role:

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)

This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Key Responsibilities:

Sales Support:

Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data

Prepare and process sales quotes, invoices, purchase orders, and contracts

Coordinate with internal teams (logistics, finance, operations) to support the sales cycle

Track order statuses, follow up on pending documentation, and support reporting needs

Manage sales documentation and ensure compliance with internal processes

Customer Engagement:

Respond to customer inquiries via email, chat, or phone in a timely and professional manner

Assist customers with basic product information, order updates, and support requests

Escalate complex issues to relevant team members while maintaining clear communication

Build rapport with customers and represent the company with professionalism and warmth

Qualifications:

Required:

Bachelor’s degree in Mechanical Engineering

1-2 years of experience in a sales support or customer service role

Strong verbal and written communication skills in English

Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools

Ability to work independently, prioritise tasks, and meet deadlines

Preferred:

Familiarity with U.S. business practices and customer expectations

Basic understanding of sales funnels and B2B or B2C sales processes

What We Offer:

Competitive compensation

Opportunity to work with a U.S.-based team and grow professionally

A collaborative and supportive team culture

Performance-based bonuses (where applicable)

Perks and Benefits

Transportation and Food facility for NA support

Annual leave, paid sick and Casual leaves

Team celebrations

And much, much more!

We’re actively seeking teammates who:

Bring diverse perspectives and experience to our culture and company.

Excel at being part of a strong, empathetic team.

Thrive in an environment emphasizing respect, honesty, collaboration, and growth.

Have an ‘always learning’ minds