Associate System Engineer, SE Excellence Center - ANZ

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions.

WHAT YOU'LL DO

Assist internal teams with configuration validation in support of sales opportunities

Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes

Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations

Be involved in the Account Planning process as part of a larger team

Assist with solution designs and take point on simple designs

Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions

Work with established programs and sizing tools to support customer pursuits

Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management

Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction

Drive technical account management to ensure seamless implementation and ongoing support of Everpure solutions, fostering strong customer relationships

We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

BS in CS, EE or other technical degree and/or equivalent experience

4+ years of experience (technology industry preferred)

Strong phone presence and experience in a high-volume customer interaction environment

Conscientious attitude and dependability, strengths in teamwork and communication

Confident, articulate and professional speaking abilities, and a strong ability to listen

Ability to collect data, identify problems, establish facts and draw valid conclusions

Preparation and delivery of technical product and architecture presentations

Passion for technology and aptitude to learn new technologies

Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations

Demonstrated listening, written communication and product presentation skills

Ability to handle multiple tasks and projects, in real-time scenarios

Apply critical thinking techniques to work through customer situations and interactions

Knowledge o