Azure Support Engineer

Eversana

Pune, MH, IndiaOfficeOperations

About the role

Key Responsibilities

Provide day-to-day support for Azure infrastructure, including handling and resolving support tickets within defined SLAs

Monitor cloud environments and proactively identify, troubleshoot, and resolve issues

Configure, maintain, and enhance monitoring and alerting systems

Execute infrastructure decommissioning activities following standard processes and compliance guidelines

Generate and maintain support reports, audit logs, and user activity reports

Ensure system availability, performance, and security across Azure environments

Collaborate with cross-functional teams to resolve incidents and implement improvements

Required Skills & Qualifications

Hands-on experience with Microsoft Azure infrastructure services

Strong knowledge of Windows Server OS administration

Familiarity with monitoring tools and alerting frameworks in Azure (e.g., Azure Monitor, Log Analytics)

Understanding of incident management and ticketing tools

Ability to work in 24/7 shift-based environments

Good communication and documentation skill.

Preferred Skills

Basic knowledge of networking concepts (VNet, NSG, VPN)

Experience with automation (PowerShell / Azure CLI)

Understanding of cloud security and compliance practices

Soft Skills

Strong problem-solving and troubleshooting abilities

Ability to work under pressure in a fast-paced environment

Team collaboration and stakeholder communication

All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.