Billing AR Analyst

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Billing & Collections Analyst to own day-to-day billing operations, cash application and collections support for our India team. This is a hands-on, operational role focused on invoice generation, payment application, reconciliations, dispute management and AR reporting. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly — helping improve cash velocity and reduce billing exceptions.

This is a full-time, remote role based in the Bengaluru . Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed. This position requires working outside of normal India business hours to support global business operations. The expected working hours for this role will be 9:30 PM to 5:30 AM IST through the end of 2026, then change to 3:30 PM to 12:30 AM IST beginning 2027.

Technologies You’ll Use

NetSuite (or equivalent ERP), Salesforce/CPQ, Avalara, payment gateway tools, Google Sheets/Excel, Jira, Zendesk, and integration platforms (Celigo or similar).

What You’ll Do

Execute daily billing cycles and ensure timely generation, distribution and correction of invoices in the ERP.

Process standard billing adjustments, credit/debit memos and chargebacks under L4 guidance; maintain accurate billing logs and audit trails.

Apply high volumes of customer payments (electronic, wire, checks) and reconcile payments to invoices and bank statements.

Monitor and resolve unapplied cash, short payments and basic escalation items on a daily basis to maintain AR sub-ledger accuracy.

Support periodic reconciliations and provide documentation for month-end close activities.

Perform outbound collections activities at the L3 level: send dunning notices, follow up on overdue balances and update AR aging notes.

Serve as the first point of contact for standard customer billing/payment queries; resolve routine issues and escalate complex disputes to the L4 Analyst.

Participate in User Acceptance Testing (UAT) for SFDC/NetSuite and related system updates by executing assigned test scripts and logging defects.

Assist in drafting and updating Standard Operating Procedures (SOPs), runbooks and training materials to support operational continuity.

Learn and adopt new system enhancements and workflow improvements to increase processing speed and accuracy.

Communicate daily status and updates to the L4 Analyst and ensure handoffs are documented.

Skill