Business Partnership & Alliances - Senior Manager - Loyalty Business

About Us:

Paytm is India’s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the team:

Paytm Loyalty & Rewards is a B2B engagement and retention platform that enables enterprises to acquire, engage, and retain customers, partners, and employees through data-driven loyalty programs.

The team builds and manages end-to-end solutions including loyalty infrastructure (points, cashback, tiers, gamification), a large rewards marketplace (vouchers, travel, merchandise, experiences), and campaign engines (cashback offers, referrals, scratch cards). It also powers incentive programs for sales teams, dealers, and employees, with seamless digital fulfilment via Paytm Wallet, UPI, and vouchers.

Serving brands across FMCG, banking, fintech, telecom, and e-commerce, the team helps drive customer lifetime value, repeat engagement, and measurable business outcomes through scalable, tech-led loyalty solutions.

About the Role:

We are seeking results-driven and relationship-oriented candidates to drive strategic partnerships in the loyalty and rewards ecosystem. The role involves identifying, negotiating, and onboarding brands, merchants, and corporate partners to expand our loyalty program offerings, enhance member engagement, and drive incremental revenue.

Key Responsibilities:

Partnership & Acquisition

Identify and target potential partners across industries (FMCG, retail, travel, e-commerce, BFSI, hospitality, etc.) for loyalty tie-ups.

Pitch the value proposition of our loyalty solutions and negotiate win–win partnership agreements.

Build multi-sector partner portfolios to enhance member redemption and earning opportunities.

Account Management & Relationship Building

Manage key partner accounts to ensure satisfaction, retention, and growth.

Collaborate with partners on co-branded campaigns, joint promotions, and customer engagement initiatives.

Track partner performance and recommend optimization strategies.

Market Research & Strategy

Conduct competitor analysis, industry trend monitoring, and opportunity mapping in the loyalty space.

Work with product and marketing teams to align partner offerings with customer needs and company goals.

Revenue & KPI Management

Deliver on sales and partnership acquisition targets.

Ensure partner deals contribute to incremental revenue, customer acquisition, and engagement KPIs.

Required Skills & Qualifications:

Education: Bachelor’s degree (MBA preferred) in Business, Marketing, or related field.

Experience: 3–7 years in business partnerships (preferably in loyalty programs, rewards platforms, fintech, CRM, brand alliances, brand marketing, or allied sectors). Proven track record of closing B2B deals and managing partner portfolios.