Chat Support Agent – Customer Escalations Callbacks

Key Responsibilities: Customer Chat Management: Respond to customer queries within 1-2 minutes of receiving a chat, ensuring that all communication is clear, grammatically correct, and addresses the customers concerns effectively. Escalation Handling: Identify escalations during chats and promptly raise them to the appropriate internal teams for resolution. Ensure a seamless handoff and follow up on escalations to guarantee timely resolution. Callbacks: Perform callbacks to customers when requi…