Collections (Accounts Receivable) Specialist

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the role:

Vercel is seeking an Collections (Accounts Receivable) Specialist to join our growing Finance team. This role will be responsible for owning day-to-day AR operations, including cash application, collections, credit card dispute management, and billing support.

Reporting to the Sr. Manager, Revenue Accounting based in San Francisco - CA USA, this position will play a critical role in maintaining the accuracy and efficiency of our Order-to-Cash process while providing visibility into AR performance. The ideal candidate will be hands-on, detail-oriented, and comfortable working in a global environment with US-based stakeholders. This role will also support process improvements and automation initiatives as we continue to scale.

What you will do:

Own daily cash application and reconciliation, including ACH, wire, and credit card payments

Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions

Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO

Partner with Sales and Customer Success to resolve billing issues and drive timely payments

Handle credit card disputes and chargebacks, including documentation and resolution

Monitor and manage account suspensions for delinquent customers

Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs

Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions

Support manual billing and invoice generation, ensuring accuracy and completeness

Collaborate cross-functionally to improve AR processes and support automation initiatives

About you:

3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash roles

Strong hands-on experience with cash application, collections, and reconciliations

Experience managing credit card disputes or chargebacks

Familiarity with ERP systems such as NetSuite and payment platforms like Stripe

Strong Excel skills (e.g., pivot tables, lookups, data analysis)

Excellent written and verbal communication skills with customer-facing experience

Comfortable working in a shift aligned with US time zones

High attenti