Courseware Developer

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Courseware Developer to join our team in a hybrid capacity (3 days per week at Bangalore), reporting to the Manager, Technical Courseware Development in the Product Management department.

Build training that feels like doing the job. As a Learning Experience Designer, you’ll turn cutting-edge Zscaler/cybersecurity tech into persona- and task-based learning—ILT, interactive eLearning, assessments, and hands-on labs. You’ll partner with SMEs, instructors, and publishing to ship content that’s accurate, engaging, and on time.

What you’ll do (Role Expectations)

Partner with SMEs to capture real workflows and translate them into course designs, objectives, and storyboards

Create instructor-ready PPT decks that tell a clear technical story and are easy to teach

Design and develop highly engaging, interactive, modular eLearning including scenarios, activities, and knowledge checks

Build and validate hands-on labs and product demos in the actual product, troubleshooting issues end-to-end

Develop assessments mapped to objectives, including quiz items and scenario/task-based questions

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessl