Customer Experience Specialist

ABOUT CLIPBOARD

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Excited about what we're building? We'd be grateful if you'd spread the word. If you know a friend, former colleague, or someone exceptional you'd love to work with again, refer them here. https://jobs.ashbyhq.com/clipboard/form/ref-test-form

OVERVIEW

📍 Remote Global - Non U.S.

Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c.

WHAT YOU’LL DO

- Deliver fast, accurate, and empathetic support across chat, voice, and email

- Resolve shift, payment, onboarding, and platform-related issues in real time

- Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation

- Troubleshoot issues independently, applying sound judgment before escalating

- Personalize communication while maintaining a confident, professional, and helpful tone

- Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience

- Guide new professionals through onboarding and help them quickly build confidence using the platform

- Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

WHO WE’RE LOOKING FOR

- Fluent, professional-level English communication skills, both written and verbal

- 2+ years of customer support experience across chat or voice channels

- 2+ years of experience using CRMs such as Zendesk or Salesforce

- Comfortable using Google Workspace tools including Docs, Sheets, and Gmail

- Thrives in fast-paced, high-ownershi