Customer Service Domestic Voice Lead-BPS

Description EducationMandatory: Graduates from any stream or Global Equivalent degree Desirable: NAExperience•Minimum 1-year experience as a Team Leader in voice/chat process•Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related)•Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc•Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WF…