Customer Success Associate- BRE

WHY BETTER. WHY NOW.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

A Better opportunity:

The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality.

Responsibilities will include the following:

• Build and maintain strong relationships with customers, serving as their primary point of contact

• Understand customers' needs and goals, and provide personalized solutions and recommendations

• Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions

• Provide accurate, valid and complete information to clients using our CRM system

• Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.

• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

About you

• Passion for delivering exceptional customer service

• Bachelor's degree in business, marketing, real estate, or a related field

• 2-4 years of relevant work experience in customer service, customer success, telemarketing, or account management roles (preferably dealing with US-based customers).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail

• Ability to multitask and prioritize tasks effectively

• Proficiency in CRM software and Microsoft Office Suite

• Strong bias-to-action, practicality and effectiveness

Important to note -

• Candidates who can converse fluently in American accent will be preferred, as this role primarily relies on your ability to strike a good conversation with our US based clients. Prior experience in customer service roles focused on US-based customers will be an advantage.

• This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC.

• It's a work-from-home position with support for setup and a monthly WFH allowance.

What We Offer

- Performance-driven compensation

Competitive base salary with bonus or incentive opportunities, depending on role

- Comprehensive, flexible health benefits

A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.

- Financial wellbeing & long-term support

Build long-term financial security with a 401(k) through Vanguard, HSA with employer cont