Customer Success Manager

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the Role

At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform.

We are seeking a proactive, technically strong, and customer-focused Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization.

Job Responsibilities

1. Business Alignment & Success Planning

Lead structured post-sales handoffs from Sale, capturing business objectives, security priorities, success metrics, risks, and key stakeholders.

Translate business objectives into clear technical outcomes and use cases.

Define measurable success criteria tied to business value realization.

Act as the single-threaded owner for customer success, driving alignment across customer and internal teams.

2. Deployment Conditioning & Validation

Validate that customer deployments are aligned with best practices using automation and platform telemetry.

Assess configuration, coverage and efficacy through automated health checks & telemetry-driven insights.

3. Onboarding

Drive a structured onboarding program that accelerates time-to-value and early adoption.

Ensure core platform capabilities are deployed, validated, and operational.

Enable customer teams with the knowledge and confidence to operate the platform effectively.

4. Ongoing Customer Engagement & Cadence

Lead regular cadence calls focused on progress tracking, risks, and proactive next-step recommendations..

Monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk.

Analyze support cases, telemetry, and usage trends to surface systemic issues and op