Customer Success Specialist

The Company

CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.

2,200+

Customers

10 of Top 12

CPG Companies

900+

Retailers Connected

$200M+

Raised

Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.

Customer Success Specialist Profile:

Fueled by our customers and business growth, we’re looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product.

The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.

In this role you will:

Manage Customer's advertising spend to approved budgets

Maximize customers ad performance by following CIQ best practices and leveraging CIQ tools

Adjust advertising campaigns to meet Join Success Plan KPI

Collaborate with Engineering and platform team for product improvements

Communicate and collaborate closely with account CSM

Perform deep-dive analysis on customer advertising performance and recommend appropriate adjustments

Work A-synchronously with US team to achieve customer JSP's

Preferred Qualities or Experience:

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

2+ total years of professional work experience

1+ years experience in running media and advertising engagement with customers, in a consulting/agency role

Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands

Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range

Well versed in Bid and Budget management, content optimization, and promotion planning

An analytical approach to problem-solving with advanced Excel skills

Project management experience and ability to anticipate and mitigate risks

Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies

Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise cu