Director - WTS_REF84568J_2025162489_Salesforce (Service & Sales Cloud)
WNS Global Services
About the role
JOB PURPOSE AND ROLE:
The position is responsible for conceptualizing, designing and developing complex Salesforce solutions for large multi-tower implementation engagements. The person needs to be a specialist in Salesforce Service Cloud and Sales Cloud with good exposure to latest offerings like AgentForce and Industry Clouds
Job Description:
Participate in analysis, architecture, design, and development of Salesforce based applications and productized solutions
Provide team leadership and technical leadership to development / scrum teams
Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
Develop and maintain custom Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and other relevant technologies.
Design and implement data models, security settings, and user interfaces within Salesforce.
Deploy and manage Salesforce applications using change sets, Salesforce DX, or other deployment tools. Troubleshoot and resolve technical issues related to Salesforce applications.
Collaborate with stakeholders to gather and document functional and technical requirements. Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
Create and maintain technical documentation, including design documents, user manuals, and release notes. Provide technical support and training to stakeholders.
Maintain proficiency by keeping up to date with Salesforce releases and new technologies.
Minimum Qualification:
Over 17+ years in designing, developing and implementing software solutions
At least 10 years of experience in Implementing Salesforce solutions
Bachelor’s / Master’s Degree in Engineering / Information Technology
Salesforce Certified Platform Developer I or II
Technical Skills
Knowledge of Salesforce architecture and best practices
Salesforce Application Technologies: Proficiency in Apex, LWC, SOSL, SOQL
Salesforce Agentforce: Experience developing Agentforce packages (preferred, Einstein acceptable)
Salesforce Clouds: Familiarity with building applications that support multiple clouds, including Sales Cloud, Service Cloud and Data Cloud
Salesforce Data Model and Security Model: Strong understanding of the Salesforce data model and security model
Integrations: Experience integrating Salesforce applications with REST APIs
Deployment: Experience with Salesforce DX and proficiency in integrating DX into a deployment pipeline
Web Development: Familiarity with JavaScript, HTML, and CSS
Federated Identity: Familiarity with using SAML and/or OIDC integrations
Good leadership skills and the ability to lead a team of software engineers technically
Experience working in Agile Scrum teams
Other Skills
Excellent problem-solving and analytical skills.
Ability to work independently and as part of a team
Strong attention to detail and a commitment to quality.
History of collaborating across teams to achieve end-to-end results.
Clear and e