Engineer, Center of Excellence

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

Own the technical leadership to enable the customer teams across GCS

Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps

Deliver technical training and/or train SMEs to lead training sessions

Set strategy and direction for reflecting customer voice and product use cases back into the product teams

Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.

You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution.

You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust.

You are driven by innovation and a deep curiosity for how