Facilities Coordinator

About the Client (Saltbox)

Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium-sized eCommerce businesses within a diverse group of industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics, and Household Goods.

About the Role

We’re looking for two (2) execution-focused Facilities Coordinators to support day-to-day facilities operations across multiple locations in a specific region (East or West). This role is designed to ensure our buildings are running smoothly by managing tickets, coordinating vendors, maintaining documentation, and supporting proactive facilities work.

This is a process-driven role focused on accuracy, follow-through, and operational efficiency. Each Facilities Coordinator will support ~5–6 locations and act as the primary point of contact for facilities-related needs in their region.

Key Responsibilities

Ticket & Issue Management

Serve as the main point of contact for facility-related issues in your region

Manage the ticket queue: prioritize, assign, track, and close tickets

Coordinate with vendors to ensure timely resolution

Escalate complex or urgent issues to the Facilities Manager

Vendor Coordination

Schedule and manage vendors for maintenance, repairs, and other services

Ensure work is completed to standard and in a timely manner

Maintain vendor contacts and support sourcing for new vendors when needed

Market-Level Facilities Support

Support 5–6 locations within your region

Help drive proactive facility work including maintenance, organization, and improvements

Partner with location teams to ensure buildings are operating effectively

Documentation & Organization

Keep facility records, vendor contacts, and location information organized and up to date

Maintain simple, consistent documentation across all locations

Administrative & Project Support

Support the Facilities Manager with reporting, tracking, and project work

Assist with larger facilities initiatives as needed

Preferred Experience

Prior experience in facilities coordination, operations, or property management

Experience managing vendor relationships and handling maintenance requests

Comfortable with tracking systems, ticketing software, or CRM-like platforms

Strong organizational and documentation skills

Working Style

Highly organized and detail-oriented

Comfortable managing repeatable workflows and checklists

Strong written and verbal communication

Able to work independently while escalating issues appropriately

Success Looks Like

Tickets and issues are resolved efficiently and accurately

Vendors are responsive and managed effectively

Locations are maintained, organized, and supported proactively

Facilities operations run smoothly across the region, reducing escalations to leadership