Fraud Operations Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy.

What you’ll do

Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. You will lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You’ll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships.This role is both strategic and hands-on: you’ll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team.

Responsibilities

Lead the Bangalore Fraud Operations Center, managing team leads and senior associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy

Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud/Risk stakeholders

Establish and run the operating system for the org: goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products/markets

Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities.

Drive process development and continuous improvement: root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams

Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes

Support outsourcing relevant workflows: identify transition candidates, design/standardize processes for hand off, and support training as needed

Own staffing models, capacit