Global Food Operations Specialist

ABOUT THE TEAM

The Global Food team is responsible for designing, operating, and scaling OpenAI’s food program across offices worldwide. The team partners closely with Workplace, Finance, Real Estate & Workplace (REW), vendors, and technical teams to deliver a high-quality, hospitality-driven employee experience while building the systems, processes, and operational infrastructure needed to support OpenAI’s rapid global growth. The team also leads operational integrations for acquisitions, ensuring newly acquired teams are successfully onboarded into OpenAI’s food program standards and operating models.

ABOUT THE ROLE

As a Global Food Operations Specialist, you will support the execution and continuous improvement of OpenAI’s global food program across multiple offices and regions. You’ll help coordinate daily operations, support vendor performance and governance, manage operational reporting and systems, and contribute to the development of scalable processes that enable global growth. You’ll also play a key role in leveraging AI, automation, and operational technology to improve workflows, reporting, and program effectiveness.

We’re looking for people who are highly organized, systems-minded, collaborative, and excited to solve operational challenges in a fast-paced environment. The ideal candidate combines strong operational execution with a hospitality mindset and a passion for using technology and automation to improve how work gets done.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Some domestic and international travel may be required to support office launches, operational initiatives, and acquisitions integrations.

IN THIS ROLE, YOU WILL:

- Support the day-to-day operations of OpenAI’s global food program, partnering with vendors, office teams, and cross-functional stakeholders to ensure consistent execution across regions.

- Coordinate operational launches and transitions, including cafés, meal delivery programs, new office openings, and food program integrations associated with acquisitions.

- Track operational follow-ups, risks, escalations, and action items while maintaining clear communication and accountability across stakeholders.

- Support vendor performance management through KPI tracking, reporting validation, operational reviews, and follow-through on agreed action plans.

- Partner with Workplace Data & Technology teams to improve reporting, dashboards, operational systems, and AI-enabled workflows that increase efficiency and scalability.

- Maintain operational documentation, SOPs, trackers, and governance processes that support consistent global program execution.

- Help gather and analyze employee feedback, support food program communications, and contribute to continuous improvement initiatives that enhance the employee experience.

- Identify operational gaps, process inefficiencies, and opp