Hosting Sales and Support Messaging Guide
GoDaddy
About the role
Location Details: Serbia - Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Working hours: 5pm - 1am CET Monday to Friday
Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services.
What you'll get to do...
You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
You will provide technical feedback on processes and procedures to reduce customer concerns
You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
Your experience should include...
Someone who wants to make a big impact on local businesses AND be part of a winning team
Sales driven with 1+ years of sales experience
Proven track record of exceeding monthly and quarterly sales goals
A desire to develop and grow with an in-depth onboarding program and ongoing sales training cutting edge sales training and programs
Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
An understanding of Content Management Services such as WordPress, Joomla, and Dru