IDAM Support Analyst L2

POSITION RESPONSIBILITIES • Monitor relevant queues in Zoetis' IT Service Management (ITSM) system to ensure timely identification and resolution of incidents. • Respond to incidents within defined Service Level Agreements (SLAs), documenting all interactions and resolutions accurately. • Assist users with requests and troubleshooting by following well-documented Knowledge Base Articles (KBAs) and operating procedures. • Participate in rotation for 16x5 operations for Identity, Directory, and A…