Implementation Specialist (Canada)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Candidates located in Toronto, Vancouver or Calgary preferred.

Variable (sales, finance) operations experience preferred.

Summary:

The Business Solutions Analyst I supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.

Duties & Responsibilities:

Please note travel is up to 90% by plane and car.

Candidates from the following areas preferred: Ontario (Toronto Area), British Columbia (Vancouver area), and Alberta (Calgary area)

Internal title for this role is Business Solutions Analyst I.

Oversee and facilitate dealership user training and support through the implementation lifecycle

Provide DMS training to dealership staff in all departments and have fun while doing it

Guide and direct additional implementation specialists assigned to the project to ensure high execution

Obtain critical milestone signoffs from key dealership contacts

Proactively identify implementation risks and mitigate them effectively and efficiently

Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook

Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention

Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams

Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions

In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows

Deep understanding of Tekion products, including end-user workflows and configurations

Knowledge and understanding of imple