About the role
We are looking for a dynamic and detail-oriented HR Operations Lead to drive operational excellence and transformation initiatives across the APAC region. This role combines strong operational ownership with strategic project execution and HR technology enablement.
The ideal candidate brings a strong understanding of HR operations, stakeholder management, process governance, and HR systems, while also being passionate about improving employee experience through automation, scalable processes, and data-driven decision making.
This role requires someone who demonstrates high accountability, strong ethics, transparency in communication, and an exceptional eye for detail.
HR Operations Management (40- 45%)
Lead the delivery of end-to-end HR operations across APAC, ensuring employee lifecycle transactions are processed accurately, compliantly, and within defined SLAs.
Oversee key operational processes including onboarding, employee data changes, organizational changes, internal mobility, leave administration, offboarding, documentation, and HR case management.
Manage and govern regional payroll inputs, employee records, and data validations to ensure accuracy and timely downstream processing.
Serve as the escalation point for complex employee and manager queries, driving timely resolution and a positive employee experience.
Partner with HRBPs, Payroll, HRIS, Talent Acquisition, Legal, Finance, and external vendors to ensure seamless execution of HR processes and programs.
Monitor operational performance through KPIs, SLAs, case volumes, audit findings, and employee feedback, implementing corrective actions where needed.
Ensure compliance with local labor regulations, internal policies, data privacy requirements, and audit controls across APAC markets.
Drive process standardization, documentation, knowledge management, and governance practices to improve consistency and operational effectiveness.
Lead root cause analysis of operational issues, identify process improvement opportunities, and implement scalable solutions to enhance efficiency and employee experience.
HR Transformation, Projects & Technology (55 - 60%)
Lead HR transformation initiatives focused on process simplification, automation, scalability, and user experience.
Act as the primary bridge between HR Operations, HRIS, IT, and business stakeholders to translate business challenges into scalable technology solutions.
Evaluate existing HR processes and proactively identify opportunities for automation, self-service, AI, and digital solutions to reduce manual effort and operational risk.
Lead the implementation and adoption of AI-enabled HR solutions, chatbots, virtual assistants, knowledge management platforms, and other emerging technologies that enhance employee and manager experience.
Partner with HR, IT, and vendors to assess, pilot, and deploy innovative technologies, ensuring solutions align with business needs and governance requirements.
Utilize data, analytics, and i