Loan Originator Assistant, NEO Home Loans

WHY BETTER. WHY NOW.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

About NEO Home Loans

At NEO Home Loans, powered by Better Mortgage Corporation, our mission is clear: redefine your financial journey.  We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

Essential Job Duties and Responsibilities

- Loan Scenario & Consultation Preparation

Prepare loan scenarios and financial analyses to support client consultations. This includes reviewing borrower information, evaluating loan options, and preparing financial comparisons that help the Mortgage Advisor guide clients through purchase or refinance strategies.

- Client & Agent Communication

Serve as a primary point of contact for borrowers and real estate agents during the home search phase. Provide timely updates, answer questions, issue updated pre-approval letters, and help ensure all parties remain informed and aligned throughout the transaction.

- Contract Coordination & Offer Support

Assist borrowers and agents when offers are submitted by preparing updated loan analyses, coordinating contract meetings, and ensuring the Mortgage Advisor has the necessary information to support contract discussions and strategy.

- Pipeline & Transaction Management

Help manage the active loan pipeline by monitoring file progress, coordinating with Credit Analysts, Loan Specialists, and operations teams, and ensuring transactions continue moving toward closing.

- Loan Lock & Pricing Coordination

Execute loan locks within approved parameters and coordinate lock extensions when necessary, ensuring accurate communication with internal teams and timely updates for clients.

- Refinance Opportunity Identification

Monitor the pipeline for refinance opportunities and coordinate refinance consultations with the Mortgage Advisor when appropriate.

Non-Essential Job Duties and Responsibilities

- Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.

- Promotes interdepartmental communication and culture.

- Lead, develop and motivate the team across all locations and operational functions.

- Continued focus to ensure all families (Internal and External) are receiving the be