Manager, Customer Success Japan

WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

ABOUT THE ROLE

We're looking for a customer-focused, results-oriented leader to oversee Customer Success team at Notion. You'll report to the Head of Customer Success APAC and lead a team that helps customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace.

WHAT YOU'LL ACHIEVE

- Strategic Alignment: Develop and implement strategies to align the Japan Customer Success organization with broader company goals, especially around adoption, retention, and expansion

- Lead and develop a team of 8+ CSMs across Scaled and Dedicated motions in the Japan region

- Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success

- Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for Japan customers within the company

- Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention.

- Business Impact: Drive best in class retention and expansion across a multi-million dollar book of business

- Process Optimization: Use customer success management platforms and tools to streamline processes and improve team efficiency

SKILLS YOU’LL NEED TO BRING

- You have 3+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions

- You have experience managing diverse customer segments—from Commercial to Mid Market—and collaborating cross-functionally across many internal stakeholders

- You are a powerhouse leader who attracts, inspires, develops, and retains top talent

- You are customer-centric at your core and champion for customers; passionate about understanding their organizations, business priorities, and sources of value

- You are data-driven and can set the right performance indicators for your organization

- You bring operational rigor and systems thinking across the customer lifecycle

- You have a growt