Manager, Global Billing Operations

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

We are seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment.

What You'll Do:

Billing Operations & Collections

Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies

Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery

Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact

Serve as the primary escalation point for complex billing issues, disputes, and exceptions

Lead collections processes, including AR aging, follow-ups, and dispute resolution

Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness

Ensure timely and accurate cash application and reconciliation

Process Ownership & Optimization

Own and continuously improve billing and AR processes to driving scalability and efficiency

Identify and implement automation opportunities across systems and workflows

Standardize processes across regions, entities, and customer segments

Cross-functional Partnerships

Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution

Partner with Sales and customer stakeholders to resolve payment delays and escalations

Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards

Controls, Compliance & Audit

Ensure billing and AR processes are SOX-compliant and audit-ready

Own execution and documentation of key billing and AR controls

Support external audits, including documentation, walkthroughs, and issue resolution

Maintain compliance with global tax, invoicing, and regulatory requirements

Team Leadership

Lead, mentor, and develop a high-performing Global Billing Operations team

Establish clear goals, priorities, and performance expectations

Drive a culture of accountability, continuous improvement, and customer focus

What You'll Bring:

8+ years of experience in billing operations or finance operations, preferably in SaaS or technology

3+ years of people management experience

Strong Order to Cash experience

Strong exp