Manager - Solutions Engineering, Sydney

WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

ABOUT THE ROLE

Notion Sales today has a strong Product Led Growth lean, with many customers starting their Notion journey as a smaller group before our product grows toward being a wall to wall solution. As our brand grows, more and more prospects are investigating how Notion can integrate their existing tech stack, replace existing solutions, or be deployed in large or phased implementation to meet desired business goals. We see our Solution Engineering function as a critical component to Notion’s growth and this role will be instrumental in building a strong partnership with our sales, success, professional services and cross-functional teams. In this role, you and your team will:

- Serve as a trusted technical advisor to customers and prospects and work with sales and customer success to connect solutions to customers' business needs.

- Build technical proof of concepts/demos/tools to demonstrate value to customers at scale

- Provide expert knowledge and answer technical questions to help customers integrate Notion with their existing tools and workflows.

- Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner.

- Coordinate internal, customer, and third-party resources for any required integrations, workflows, or security configurations.

- Join kickoff calls to align on onboarding, implementation, and product needs to help set expectations on the scope and ensure a smooth transition to Customer Success.

- Work closely with CX to advocate for open customer tickets and escalations.

- Help bridge the gap between Product, Marketing and Sales, capturing customer feedback to help shape our future product roadmap and the way we showcase Notion to our customers

- Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners.

WHAT YOU'LL ACHIEVE

- Serve as the customer's technical advisor: You'll help customers craft Notion to serve their specific business needs and explore new workflows and use cases.

- Meaningfully shape our future product and messaging: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

- Help build the foundations of Solutions Engineering a