About the role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Manager, Technical Success Management to join our Technical Success department. This is a remote role based in Germany, reporting to the Senior Director, Technical Success Management .
You will lead a team of Technical Success Managers (TSMs) to drive customer success and retention by fostering strong relationships and ensuring seamless adoption of Zscaler’s Zero Trust platform. Your mission is to deliver exceptional customer experiences, address business and security needs, and accelerate product adoption through strategic leadership and hands-on support.
What you’ll do (Role Expectations)
Lead and mentor your team to drive satisfaction, retention, and measurable growth
Build relationships with stakeholders to ensure customer success and revenue expansion
Communicate Zscaler’s value to diverse audiences and resolve technical or business challenges
Collaborate cross-functionally to advocate for customer needs and enhance experiences
Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy