Medical Affairs Operations Coordinator

THE POSITION:

We are seeking a detail-oriented Medical Affairs Operations Coordinator to support the Global Medical Affairs (GMA) team in delivering efficient, high-quality, and operationally robust services. This individual will contribute to strengthening recruitment processes, enabling smooth onboarding of new hires, and support client project management and forecasting to ensure optimal resource utilization across the GMA function. The ideal candidate will play a key role in enhancing project management practices by developing and maintaining trackers, timelines, and operational tools that improve visibility, planning accuracy, and overall execution.

In this position, you will collaborate closely with cross‑functional teams to improve internal workflows and support documentation excellence that reinforces GMA operational standards. You will also help drive operational efficiency by identifying process gaps, maintaining accurate records, and supporting training initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Support end-to-end recruitment activities, including candidate coordination, documentation, and onboarding of new hires (FTEs, consultants / contractors) into the GMA function.

Assist in staff forecasting by maintaining headcount projections, capacity assessments, and resource planning trackers.

Improve project management efficiency through the creation, updating, and maintenance of project trackers, timelines, and progress dashboards.

Coordinate and communicate effectively with clients, organize and lead project kick‑off meetings, and provide ongoing support while working primarily in US time zones.

Collaborate with the MA team to project timelines for project completion and ensure deliverables are monitored and met.

Develop and maintain internal SOPs, process documents, and operational guidelines to enhance MA efficiency.

Create clear, professional slide decks and presentations for internal and leadership-level communication.

Provide training support and assist in onboarding programs, orientation materials, and documentation.

Maintain accurate records, documentation, and operational data to support audits, reviews, and business insights.

Identify opportunities to streamline workflows and optimize operational processes within the MA team.

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Education: Bachelor’s degree in Life Sciences/Pharmacy/Medicine, complemented by a degree or formal training in Management.

Experience and/or Training: Experience in Project Management, Medical Affairs operations, pr