Mortgage Operations Academy Associate

WHY BETTER. WHY NOW.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

NEO Academy Program

Looking to launch your career in a fast-growing industry with real long-term opportunity?

NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams.

This is not just a job — it is a career launch opportunity.

The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.

About the NEO Academy Program

The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.

Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.

Training includes:

- Mortgage fundamentals and loan structure

- Customer service and professional communication

- Workflow and pipeline management

- Introduction to mortgage Operations and Sales Support functions

- Real-world process training through “The NEO Way”

- Hands-on experience within Tinman, NEO’s loan origination platform

- Team collaboration and borrower experience training

The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.

What We’re Looking For

We are searching for individuals who:

- Have a strong work ethic and growth mindset

- Are highly coachable and eager to learn

- Thrive in fast-paced environments

- Communicate professionally and confidently

- Are detail-oriented and organized

- Want a long-term career opportunity

- Take ownership and pride in their work

- Bring positive energy and a team-first mentality

Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.

Preferred Qualifications

- Bachelor’s degree preferred

- 1–3 years of professional experience preferred

- Customer service, hospitality, banking, finance, sales support, or operations experience is a plus

- Strong organizati