Mumbai - Walk in Interview

Role Summary

The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.

Key Responsibilities

• Responsible for outstanding customer service via over Phone, Emails, Chat mediums

• Answers queries and provide resolutions in a respectful, helpful and responsive manner

• Takes action to provide client / customer delight being within established service standards

• Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer

• Adjusts approaches and responses to reflect the urgency of situations and changing circumstances

• Is able to ethically upsell and cross sell a service / product to the customer

• Adherence to shift schedule, team meetings and training requirements

• Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /

• Graduate Freshers

Skills Required

• Excellent spoken / Verbal communication skills

• Excellent customer service skills

• Taking responsibility for customer satisfaction and loyalty

• Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness

• Ability to respond quickly and effectively in a fast-paced environment

• Disciplined and resourceful to meet business demands in a structured, virtual call center environment