Onboarding Documents Associate

ABOUT CLIPBOARD

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Excited about what we're building? We'd be grateful if you'd spread the word. If you know a friend, former colleague, or someone exceptional you'd love to work with again, refer them here. https://jobs.ashbyhq.com/clipboard/form/ref-test-form

OVERVIEW

Our Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements.

You’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable.

WHAT YOU’LL DO

- Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines

- Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization

- Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects

- Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency

- Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows

- Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues

- Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making

- Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals

WHAT WE’RE LOOKING FOR

Detail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately.

Decision Making – You’re