People Insights Manager

You will be the hands-on analytics owner for our people data and the lead for a People Analyst. Your focus is threefold: 1) run our employee experience survey program end to end, 2) build and scale Workday reporting for executives, PBPs, and managers, and 3) deliver clear, reliable dashboards that power decisions across the company. You will partner closely with Talent Ops, People Ops, People Business Partners (PBPs), Corporate IT, and People Systems to translate business questions into trustworthy insights.

Core Responsibilities

1. Own delivery of People Analytics & Insights

Drive experience surveys for the full employee lifecycle

Lead the intake, prioritization, and delivery of analytics across People and business stakeholders

Ensure insights are timely, accurate, and aligned to business priorities

Translate complex data into clear narratives for executive audiences

Maintain predictive models (attrition risk, hiring forecasts, retention drivers) that inform talent strategy and workforce planning.

2. Drive stakeholder partnership

Act as the primary partner to PBPs, Finance, and functional leaders for people insights

Shape business questions into structured analyses and recommendations

Support executive reporting and workforce planning discussions

3. Elevate analytics quality and consistency

Establish standards for metrics, definitions, and reporting across People Analytics

Ensure consistent use of data across dashboards, reports, and presentations

Reduce ad hoc and duplicate reporting through structured solutions

4. Enable self-service and scale

Partner with systems and data teams to improve dashboard usability and adoption

Increase stakeholder ability to access and interpret people data independently

Shift the team from reactive reporting to proactive insights

Identify and implement automation opportunities (scheduled reports, data workflows, dashboard refreshes) to improve team efficiency and reduce operational overhead.

5. Support performance and ROI measurement

Help define and track key people metrics (attrition, hiring, performance, etc.)

Identify trends and drivers that impact business outcomes

Contribute to building a more data-driven and performance-oriented People function

What success looks like

Stakeholders rely on the insights team for decision support, not just data

Executive conversations are informed by clear, consistent insights

Ad hoc reporting demand decreases

Employee lifecycle surveys capture all business needs across Talkdesk including ROI and OKR testing

Minimum qualifications

5 plus years in people analytics, HR reporting, or adjacent data roles

Ownership of survey programs; strong understanding of security domains and business process impacts

2 plus years building dashboards for business audiences

Proficiency with HR data domains: headcount, movement, time to fill, attrition, DEI, engagement

Strong SQL or equivalent query skills for data prep and QA

Excellent communication and stakehold