Performance Specialist

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

LogicMonitor's Professional Services team partners with global enterprises to monitor, troubleshoot, and optimize end-user digital experience. As a Performance Specialist, you will work at the intersection of internet performance, observability, and customer success, helping organizations identify and resolve issues across the full delivery chain before they impact users.

Here's a closer look at this key role:

Onboard customers onto the IPM platform following best practices, accelerating time-to-value

Proactively monitor and triage customer digital services, surfacing issues before end-user impact

Identify performance bottlenecks across internet paths, CDNs, DNS, and third-party dependencies

Configure and optimize synthetic test scripts to reflect real user journeys

Act as a trusted technical advisor, sharing best practices and product expertise with customers

Present performance insights and recommendations in regular customer reviews

Collaborate with Engineering, Product, and Support to resolve issues and improve platform capabilities

Manage customer expectations and communicate clearly during incidents and escalations

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