Process Trainer - Lending - Manager - Mumbai

About Us

Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform through a wide range of payment and financial solutions. Paytm enables consumers with services such as utility payments, money transfers, and digital commerce, while offering payment instruments including Paytm Wallet, UPI, Paytm Payments Bank Netbanking, FASTag, and Paytm Postpaid (Buy Now, Pay Later).

For merchants, Paytm provides acquiring and payment solutions such as Soundbox, EDC, QR, and Payment Gateway services, enabling seamless payment acceptance across online and offline channels.

About the Team

The team is part of Paytm’s Merchant Lending vertical and is responsible for driving merchant loan and merchant cash advance businesses across India. The team plays a key role in enabling merchant growth through financial inclusion and credit accessibility.

Role Overview

We are looking for a dynamic and execution-oriented Process Trainer to support the Merchant Lending business. The role involves designing and delivering engaging learning experiences, building scalable capability programs, and driving learning effectiveness across the Lending Merchant ecosystem.

The ideal candidate will work closely with business stakeholders and Subject Matter Experts (SMEs) to simplify complex domain knowledge into impactful learning content and training interventions. The role will also focus on digitization of learning content and strengthening capability-building initiatives across teams.

Key Responsibilities

Learning Partnership & Capability Building

Act as the Learning Partner for the Merchant Lending business, demonstrating strong domain understanding.

Build and strengthen the Lending Merchant Training function focused on capability development, SOP effectiveness, and learning engagement.

Identify business capability gaps and design behavioral and functional training interventions.

Content Development & Training Delivery

Develop engaging learning content for classroom, virtual, and e-learning formats.

Work closely with SMEs to convert technical and operational concepts into easy-to-understand training modules.

Facilitate training sessions and learning workshops as required.

Learning Operations & Effectiveness

Manage learning calendars, training execution, dashboards, and impact measurement.

Drive digitization and scalability of learning content through LMS and digital learning platforms.

Track training effectiveness using data, feedback, and performance metrics.

Stakeholder & Cross-Functional Collaboration

Collaborate with business, operations, and cross-functional teams to drive L&D effectiveness.

Partner with stakeholders to align learning initiatives with business objectives and performance goals.

Ensure timely execution of learning interventions in a fast-paced business environment.

Ideal Candidate Profile

Proficiency in Marathi as a language

Minimum 3 years of experience in Learning & Development; BFSI do