Professional Services - Solutions Consultant, Tokyo

WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute.

ABOUT THE ROLE

Notion is hiring a Professional Services Solutions Consultant in Tokyo, Japan. The Professional Services team helps customers unlock the full value of Notion. We partner with organizations to redesign how work gets done, streamlining processes, scaling adoption, and embedding Notion AI and Agents as force multipliers. Working closely with customers, cross-functional teams, and strategic partners, we turn business challenges into tailored Notion solutions that drive productivity, accelerate outcomes, and create lasting impact.

This role will be a part of the growing global professional services team and will be responsible for both pre-sales (e.g. scoping & selling PS engagements), post-sales (e.g. engagement delivery) and onboarding/working with our delivery partners in region. As Notion continues to grow, we need to provide customers with the right resources to ensure they are successful in adopting our technology across all stages of their journey — onboarding, implementation, expansion, and optimization. The professional services team will play a key role in making this happen.

As the Professional Services Consultant, you will be part of the GTM organization and report to the Professional Services Lead for Japan. You will work closely with other leaders on Notion’s GTM team in APACx, as well as cross-functional organizations on building our professional services team and strategy. This is across all phases of the customer life cycle for professional services, from scoping & delivering engagements through operational processes (e.g.: KPIs, reporting).

Our ideal candidate is a builder. Ideally they have worked in net-new functions and built client-services capabilities with minimal support, are experienced with partner ecosystems, and comfortable scoping & delivering engagements while we build the services capability. A bonus is if the candidate has experience using Notion.

WHAT YOU'LL ACHIEVE

- Design and implement tailored customer workspaces, optimizing workflows, permissions, security, and best practices

- Develop and execute change management strategies to drive seamless adoption across organizations

- Lead end-to-end professional services engagements, from scoping and discovery through execution and delivery

- Manage project execution, maintaining comprehen