REF103767R_2026258435 - Service Desk Lead - 4 to 8 years - Pune

Job Description • Global Service Desk Lead with deep technical expertise in IT infrastructure, ITSM platforms, and enterprise end-user services. • Proven ability to manage 24x7 service desk operations, drive ITIL-based service delivery, and leverage reporting, automation, and security tools to improve service performance and user experience.• Rigorous monitoring of Omni channel platform for calls/ mails/ chats to maintain quality and availability.• Provide frontline support to the users via joi…