Sales Operations Manager, Inference and Agentic AI

About Paytm

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability.

Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics.

The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI.

Role Overview

Paytm is looking to hire Sales Operations Managers to drive financial and operational rigor across its AI Inference and Agentic AI business.

This role sits at the core of sales operations, working closely with sales, business management, and central finance teams to ensure accurate billing, collections, and revenue recognition.

The role involves owning the full order to cash lifecycle, strengthening revenue assurance, and managing procurement and vendor operations for the AI charter.

The candidate will play a key role in building scalable, audit ready systems that improve financial control, reduce leakage, and enable efficient business growth.

Key Responsibilities

Order to Cash Operations

Own end to end invoicing for enterprise AI deals from contract trigger to invoice generation, dispatch, and acknowledgement.

Maintain a central invoicing tracker covering deal terms, billing milestones, invoice status, and collections.

Coordinate with central finance and accounts receivable teams to ensure GST compliant, PO aligned, and accurately booked invoices.

Drive collections follow ups with enterprise clients in partnership with business teams and escalate overdue receivables.

Manage billing adjustments including credit notes, disputes, and corrections.

Revenue Assurance and Financial Control

Reconcile contract terms, invoicing, collections, and revenue recognition on a monthly basis.

Identify and flag revenue leakage across under billing, missed milestones, or untracked usage.

Own the monthly revenue close cycle for the AI business in coordination with central finance teams.

Maintain audit ready documentation and transaction trails to support compliance and reporting requirements.

Procurement and Vendor Operations

Manage end to end procurement workflows including vendor onboarding, purchase orders, GRN processing, and invoice approvals.

Track spend against approved budgets and highlight deviations to finance and business stakeholders.

Coordinate with procurement, legal, and treasury teams for vendor contracts, renewals, and payment cycles.

Maintain vendor master data including contract terms, SLAs, and payment schedules.

Accounting Liaison and Compliance

Act as the single point of contact for accounting, tax, and audit teams for all AI business transactions.

Ensure